FAQ

Account, Legality, and Security

1. Is Yono Games legal to play in India?

Yono Games operates as a «Game of Skill» platform. Under Indian law (specifically the Public Gambling Act of 1867 and various Supreme Court rulings), games that require a preponderance of skill—such as Rummy, Poker, and certain Fantasy sports—are generally considered legal. However, residents of states like Andhra Pradesh, Telangana, Odisha, and Nagaland should check their local state laws, as some have specific restrictions on real-money gaming.

2. How do I create a verified account?

To sign up, enter your mobile number and verify it via the OTP (One-Time Password) sent to you. To enable withdrawals, you must complete your KYC by uploading a clear photo of your Aadhaar Card or PAN Card in the «Profile» section.

3. Can I have more than one account?

No. To maintain a fair gaming environment and prevent bonus abuse, Yono Games strictly enforces a One Account Per User/IP policy. Multiple accounts will lead to a permanent ban of all associated profiles.

4. Is my personal data safe with Yono Games?

Yes. We use 256-bit SSL encryption to protect your financial and personal data. We comply with the Digital Personal Data Protection (DPDP) Act of India, ensuring your information is never shared with third parties without consent.

5. What should I do if I forget my password?

Click on the «Forgot Password» link on the login screen. You can reset it using your registered mobile number and a new OTP verification.

Payments, Withdrawals, and TDS

6. Which payment methods are supported for deposits?

We support all major Indian payment interfaces, including UPI (PhonePe, Google Pay, Paytm, Amazon Pay), IMPS Bank Transfers, and major Debit/Credit cards.

7. What is the minimum and maximum deposit limit?

The minimum deposit starts at ₹100. The maximum varies based on your VIP level, generally capping at ₹50,000 per transaction for standard users.

8. Why hasn’t my deposit shown up in my wallet?

Most deposits are instant. If your bank has deducted the amount but the wallet isn’t updated, please wait 30 minutes for the payment gateway to sync. If it still doesn’t appear, contact support with your UTR number (Unique Transaction Reference).

9. How do I withdraw my winnings?

Navigate to the «Withdraw» section, select your linked Bank Account or UPI ID, enter the amount, and confirm. Withdrawals are usually processed within 15–60 minutes.

10. What are the TDS rules for 2026?

As per Indian Income Tax regulations (Section 194BA), a 30% TDS (Tax Deducted at Source) is applicable on «Net Winnings» at the time of withdrawal. Yono Games automatically calculates and deducts this so you remain tax-compliant.

11. Can I cancel a withdrawal request?

Yes, as long as the status is «Pending.» Once it moves to «Processing» or «Success,» it cannot be reversed.

12. Is there a withdrawal fee?

Yono Games offers zero-fee withdrawals for the first three transactions of the day. Subsequent withdrawals may incur a nominal processing fee of 2-3%.

Gameplay, Technical, and Bonuses

13. What is the difference between «Practice» and «Cash» games?

Practice games use virtual chips for learning. Cash games require a real-money deposit and allow you to win real INR.

14. What happens if my internet disconnects during a game?

For card games like Rummy, the «Auto-Play» feature may kick in for a limited number of turns. For slots or Aviator, the result is determined by the server the moment you click; you can check your «Bet History» once you reconnect.

15. How do I claim the Welcome Bonus?

Upon your first deposit, the system will offer a «Bonus Match.» Select the offer during the deposit process. The bonus money is moved to your «Wagering Wallet» and becomes withdrawable once you meet the turnover requirements.

16. What is the «Refer & Earn» program?

You can share your unique referral link with friends. When they deposit and play, you receive a percentage of the platform’s commission from their games as a lifelong bonus.

17. Are the games rigged?

No. Yono Games uses a certified Random Number Generator (RNG). This ensures that every card dealt and every spin made is completely random and cannot be manipulated by the platform or other players.

18. What is the «VIP Club»?

The VIP Club is our loyalty program. As you play more, you level up to unlock higher withdrawal limits, dedicated account managers, and exclusive weekly cashback offers.

19. How do I contact Customer Support?

We offer 24/7 Live Chat support directly inside the app. You can also reach us via email at [email protected].

20. Can I set a limit on how much I spend?

Yes. Under the «Responsible Gaming» tab, you can set daily or monthly deposit limits to ensure you play within your financial means.

Final Word on Fair Play

Yono Games is committed to providing a transparent environment for the Indian gaming community. We urge all players to treat gaming as a form of entertainment and never as a primary source of income. Play smart, play safe!